Refunds and cancellations

This page explains, in plain words, when you can cancel and what we refund. It follows the Project Terms, which are the full rules. If this page and the Project Terms ever differ, the Project Terms decide.

Projects paid in two parts

These projects are paid with a first payment and a balance:

• One-page site
• Multi-page site, 5 to 10 pages
• Store on a tuned theme, up to 25 products
• Store with a custom-built theme, up to 25 products
• Store with subscriptions or memberships
• WordPress to Astro migration, up to 10 pages
• WordPress to Astro migration, up to 25 pages

You pay half of the price as a first payment before we start, rounded up to a whole dollar, and the other half when you approve the finished work, before it goes live on your domain.

• Cancel early. You can cancel in writing until 24 hours have passed since your first payment or until we send you a first preview, whichever comes first, and we then refund your first payment in full, less the fees the payment provider keeps. A first preview is the first link we send you to a live draft of your site or store.
• Later. After the cancellation window, the first payment is non-refundable, because it pays for the time we reserved and used.
• If the design is still not right. Your price includes a first design and two rounds of changes. If the design is still not right after your two included rounds, you or we may choose to stop instead of continuing with extra rounds at $79 per hour (two hours minimum per order). If the project stops for that reason, we refund half of your first payment, less the fees the payment provider keeps, and the work stays with us.
• Other stops. If you stop the project at any other time, the first payment stays with us, the balance is not charged unless the work was approved or counts as approved, and the work stays with us.
• The balance. We do not publish the work on your domain, hand over files or transfer rights until the balance is paid. Until then, a site stays with us and is shown to you on a private preview, and a store built in your own Shopify account stays closed to the public behind a password page. If you do not answer within five business days after we send the finished work for approval and remind you, the work counts as approved and the balance is due.
• A silent project. If we hear nothing from you, or do not receive what the project needs, for 30 days in a row after an email reminder, we may close the project, and the first payment stays with us.

Services paid in full at the start

These services are paid in full before we start:

• AI visibility audit
• AI visibility audit with implementation
• Google Business Profile setup
• Accessibility check
• Speed-up for an existing site

For a service paid in full at the start, you can cancel in writing until 24 hours have passed since you paid or until we send you any part of the work, whichever comes first, and we then refund the payment in full, less the fees the payment provider keeps. After that, the payment is non-refundable.

Changes are not refunds

Rounds of changes are how we put right a design you do not like. They are not a refund. Changes outside the written scope are quoted first at $79 per hour (two hours minimum per order), and we start them only after you agree.

Problems after launch

For seven calendar days after launch we fix, at no charge, anything that does not work as the agreement describes. That is how we handle a defect, instead of a refund. It does not cover new requests, content changed after launch, or problems caused by your hosting, apps, plugins or other third-party services.

If we cannot finish

If we stop a project for a reason on our side, and not because you broke the terms, we refund everything you paid for that project.

Fees and sales tax

Payment providers keep their own fee on a payment, and most do not return it when a payment is refunded. Where this page says a refund is made less the fees the payment provider keeps, that fee is the only amount we hold back. A refund goes back to the method you paid with, and how long it takes depends on the payment provider and your bank.

Fees your own bank charges to send a transfer are yours. Prices do not include sales tax. If a state requires sales tax on your project, we name it in writing before you pay.

Maintenance plans

• Site maintenance: $119 per month
• Online store maintenance: $149 per month

• Renewal. A maintenance plan renews monthly and continues month to month until you cancel. The first month is paid at the start, and after that we email you an invoice each month, on the same day of the month as your first payment. There is no minimum term and no cancellation fee. The price is the one in your written scope.
• Edits. Each plan includes up to one hour of edits a month; unused time does not carry over to the next month.
• How to cancel. Anytime, online, by email: write to contact@juliaprofitstudio.com, or open a ready cancellation email. We confirm the cancellation by email.
• When it ends. A cancellation takes effect at the end of the month you have paid for, and we send no further invoice. We do not refund part of a month, unless the law of your state requires it.
• Price changes. We tell you by email at least 30 days before a new plan price applies, and you can cancel before it applies. If you cancel before it applies, you pay nothing at the new price.
• Reminders. When a plan starts, we email you its renewal terms in a form you can keep. Once a year we email you a reminder of the plan, its price, how often it is billed and how to cancel.

Chargebacks

If you think a charge is wrong, write to us first at contact@juliaprofitstudio.com. We reply within one business day. If we made a mistake, we put it right.

Opening a chargeback for a payment that the written scope and the Project Terms support, without first giving us a chance to resolve it, is a breach of the agreement. We may then pause all work and plans for you, and the amounts due stay due. We send the payment provider the written scope, your acceptance of the terms and the record of what we delivered.

This does not limit your right to dispute a charge you did not authorize or that was made by mistake.

How to ask for a refund or cancel

Email contact@juliaprofitstudio.com from the address in your written scope, and tell us the project or plan. We reply within one business day.

Your rights under state law

Nothing on this page limits any right you have under the law of your state. Disputes follow the steps and the governing law set out in the Project Terms.