Project terms

About these terms

These Project Terms apply to every paid project with Julia Profit Studio ("we", "us"): websites, online stores, WordPress migrations, audits, checks, setups and speed-ups, and to our monthly maintenance plans. "You" means the client named in the written scope.

Every project has a written scope: a short summary we email you before you pay, with what you get, the price and the delivery date. The written scope and these terms together are our agreement. If they ever conflict, the written scope decides what is included, the price and the dates, and these terms decide everything else.

You are a business client if you hire us for a business, including as a sole proprietor. You are an individual client if you hire us for personal, family or household purposes. A few sections below treat the two differently, and say so.

You accept these terms on the payment page before you pay. Work starts when you have accepted them and your first payment has arrived. You do not need to send anything else.

Scope and change requests

We deliver what the written scope describes. Anything it does not list is not included.

Your price includes a first design and two rounds of changes. A round is one list of changes from you, sent in one message. When we fix something that does not match the written scope, that fix is not a round.

Extra rounds, and any work outside the written scope, are change requests. We write down what the change is, what it costs at $79 per hour (two hours minimum per order), and how it moves the delivery date. We start a change only after you agree in writing. An email counts.

Delivery dates are business days, counted from the day work starts.

Payment

For a website, an online store or a migration, you pay half of the price as a first payment before we start, rounded up to a whole dollar. You pay the other half, the balance, when you approve the finished work, before it goes live on your domain.

These services are paid in full at the start: AI visibility audit, AI visibility audit with implementation, Google Business Profile setup, Accessibility check and Speed-up for an existing site. Where a price is shown as "from", the written scope gives the exact price before you pay.

Prices are in US dollars. You pay by card on our payment provider's secure page, by bank transfer against our invoice, or by PayPal invoice at the same price. For projects of $5,000 or more you can ask to pay through Escrow.com milestones, with Escrow.com's fee paid by you. Fees your own bank charges to send a transfer are yours.

Prices do not include sales tax. If a state requires sales tax on your project, we name it in writing before you pay. That writing is the written scope, and the tax is then added to the invoice.

We do not publish the work on your domain, hand over files or transfer rights until the balance is paid. Where the work has to be built inside an account in your name, such as a Shopify store, it stays closed to the public behind a password page until the balance is paid.

If a payment is late, we may pause work on your project or plan until it arrives. We tell you by email before we pause, and the delivery date moves by the time lost.

Approval

When the finished work is ready, we send it to you for approval, with a link to a private preview.

You then have five business days to approve it, or to send one list of what does not match the written scope or of the changes left in your included rounds.

If you do not answer within five business days after we send the finished work for approval and remind you, the work counts as approved and the balance is due. Publishing the work, or using it in your business, also counts as approval.

For a service paid in full at the start, such as an audit, the work is delivered when we send you the report or finish the setup. Questions about it are welcome at any time.

Delays on your side

Our dates assume you send your content and your feedback within the delivery window. If something from you arrives late, the delivery date moves by at least the same number of business days.

If we hear nothing from you, or do not receive what the project needs, for 30 days in a row after an email reminder, we may close the project, and the first payment stays with us. We tell you by email when we do. If the finished work was already sent for approval, the Approval section decides whether the balance is due.

You can ask us to restart a closed project. We then set a new delivery date, and if the work has to change, we quote the change first.

Cancellation and refunds

You can cancel in writing until 24 hours have passed since your first payment or until we send you a first preview, whichever comes first, and we then refund your first payment in full, less the fees the payment provider keeps. A first preview is the first link we send you to a live draft of your site or store.

After the cancellation window, the first payment is non-refundable, because it pays for the time we reserved and used.

For a service paid in full at the start, you can cancel in writing until 24 hours have passed since you paid or until we send you any part of the work, whichever comes first, and we then refund the payment in full, less the fees the payment provider keeps. After that, the payment is non-refundable.

If the design is still not right after your two included rounds, you or we may choose to stop instead of continuing with extra rounds at $79 per hour (two hours minimum per order). If the project stops for that reason, we refund half of your first payment, less the fees the payment provider keeps, and the work stays with us.

If you stop the project at any other time, the first payment stays with us, the balance is not charged unless the work was approved or counts as approved, and the work stays with us.

If we stop a project for a reason on our side, and not because you broke the terms, we refund everything you paid for that project.

Rounds of changes are how we put right a design you do not like. They are not a refund.

A refund goes back to the method you paid with. How long it takes to reach you depends on the payment provider and your bank.

After launch

For seven calendar days after launch we fix, at no charge, anything that does not work as the agreement describes. This is how we handle a defect, instead of a refund.

This fix period does not cover new requests, content that you or others change after launch, or problems caused by your hosting, your apps or plugins, or other third-party services.

After the fix period, a change is quoted first at $79 per hour (two hours minimum per order), or it is included in a maintenance plan.

Maintenance plans

A maintenance plan is a monthly plan. The current prices are: Site maintenance, $119 per month; Online store maintenance, $149 per month. The price in your written scope is the price you pay.

A maintenance plan renews monthly and continues month to month until you cancel. The first month is paid at the start, and after that we email you an invoice each month, on the same day of the month as your first payment. There is no minimum term and no cancellation fee. You pay each invoice by card or by bank transfer, as the Payment section describes.

A plan includes up to one hour of edits a month; unused time does not carry over to the next month. Extra time is quoted first, at $79 per hour (two hours minimum per order).

You can cancel at any time, online, by email: write to us at contact@juliaprofitstudio.com, or use the ready cancellation email linked on our How to pay and Refunds pages. We confirm the cancellation by email. A cancellation takes effect at the end of the month you have paid for, and we send no further invoice. We do not refund part of a month, unless the law of your state requires it.

We tell you by email at least 30 days before a new plan price applies, and you can cancel before it applies. If you cancel before it applies, you pay nothing at the new price.

When a plan starts, we email you these renewal terms in a form you can keep. Once a year we email you a reminder of the plan, its price, how often it is billed and how to cancel.

If a monthly invoice stays unpaid, we tell you by email, and we may pause the plan until it is paid.

Ownership

The domain and the hosting account are opened in your name from the start, and you pay the providers directly.

When the final payment is made, we transfer to you all our rights in the design, code, pages, text and images we made for your project. Until then, a site stays with us and is shown to you on a private preview, and a store built in your own Shopify account stays closed to the public behind a password page.

We keep our own tools, code patterns, templates and know-how that we made before or outside your project. Where any of them is part of your site, you get, from the final payment, a permanent, worldwide, royalty-free and non-exclusive license to use, change and keep using it as part of your site.

Fonts, stock photos, open-source code, themes and apps keep their own licenses. We tell you which ones your project uses. Any paid license is bought in your name.

We may show the finished work in our portfolio, unless you ask us not to. You can ask at any time, and we then take it down. We never show private information or anything you have not published.

Your content and your business

You confirm that you own, or have permission to use, the text, photos, logos, trademarks and other material you give us, and that what your site says about your business, such as licenses, prices, offers and reviews, is true and lawful.

You are responsible for the legal duties of your business: licenses, the advertising rules of your trade, privacy, email and text-message marketing, the cookies and tracking tools you ask us to add, and the reviews you show.

The privacy, terms, refund and accessibility pages we include are drafts based on what you tell us and on what the site does. They are not legal advice. Please review them, with a lawyer if you wish, and keep them accurate as your business changes.

To the extent the law allows, you agree to cover our reasonable costs, including legal fees, of any claim by someone else that is caused by material you gave us, by your products or services, or by the way you run your business.

Accounts and third-party services

Your domain, hosting, store, payment, email and other service accounts are in your name, under the provider's own terms, and you pay those providers directly.

You give us the access the project needs. We use it only for your project. Please keep your passwords private, turn on two-factor sign-in, and remove our access when you no longer need us.

We are not responsible for outages at those providers, or for their changes to prices, plans or policies, including a free plan that changes or ends. If a provider change needs work on your site, we quote it first.

No guarantee of results

We do not guarantee search rankings, traffic, what AI assistants say about your business, leads, sales, revenue or a particular score from any testing tool. Scores shown on our own site describe our demo sites only.

We build with reasonable efforts toward the WCAG 2.2 Level AA guidelines. We do not guarantee that a site complies with the Americans with Disabilities Act or any other law, and we do not issue certificates or legal opinions. Content and tools added after launch are your responsibility.

We follow good security practice, but no website can be made safe from every attack, and we do not promise that yours cannot be attacked.

Apart from what these terms promise, the work is provided as it is, without other warranties, to the extent the law allows.

Limit of liability

TO THE EXTENT THE LAW ALLOWS: OUR TOTAL LIABILITY FOR ANY CLAIM ABOUT A PROJECT OR PLAN IS LIMITED TO THE FEES YOU PAID US FOR THAT PROJECT OR PLAN IN THE 12 MONTHS BEFORE THE CLAIM AROSE. NEITHER OF US IS LIABLE TO THE OTHER FOR INDIRECT OR CONSEQUENTIAL LOSSES, OR FOR LOST PROFITS, LOST SALES OR LOST DATA.

THESE LIMITS DO NOT APPLY TO GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, TO YOUR DUTY TO PAY FOR THE WORK, TO YOUR PROMISE TO COVER CLAIMS IN THE SECTION ABOVE ON YOUR CONTENT AND YOUR BUSINESS, OR TO ANY LIABILITY THE LAW DOES NOT ALLOW TO BE LIMITED.

If you are an individual client, the law of your state may give you rights these limits cannot take away. The limits then apply only as far as that law allows.

Chargebacks and payment disputes

If you think a charge is wrong, write to us first at contact@juliaprofitstudio.com. We reply within one business day. If we made a mistake, we put it right.

Opening a chargeback or payment dispute for a payment that the written scope and these terms support, without first giving us a chance to resolve it, is a breach of this agreement. We may then pause all work and plans for you, and the amounts due under these terms stay due. We will send the payment provider the written scope, your acceptance of these terms and the record of what we delivered.

This does not limit your right to dispute a charge you did not authorize or that was made by mistake, or any right your card issuer or the law gives you.

Ending the agreement

Either of us may end the agreement if the other breaks it in a serious way, after written notice and 10 days to put it right.

We may end it, or pause it, without that notice period if a payment is still overdue after we have reminded you, if you ask us to do something unlawful, or if you are abusive or threatening toward us.

When the agreement ends, the Cancellation and refunds section decides what is paid or refunded, and the sections that by their nature should continue, such as ownership, payment, your content, the limit of liability and disputes, stay in force.

Confidentiality

Each of us keeps private the other's non-public business information, passwords and access details, and uses them only for the project. This does not cover information that is already public, or that the law requires us to share.

Electronic signatures, records and notices

You accept these terms electronically, on the payment page or by replying to the written scope that you agree. That is your signature, with the same effect as a signature on paper, under the federal Electronic Signatures in Global and National Commerce Act (ESIGN) and state law.

You agree to receive this agreement, the written scope, invoices, receipts, renewal reminders, price notices and every other notice electronically: by email to the address in your written scope, and on this website. To receive and keep them you need an email account and a device that can open web pages and PDF files. You can save or print each one. If you want a paper copy, ask us and we mail one at no charge.

You can withdraw this consent by writing to us. Withdrawing does not undo notices already sent. Because we run projects and plans by email, we may then end a plan at the end of the paid month.

Please keep your email address current with us. Notices to us go to contact@juliaprofitstudio.com.

Governing law and disputes

If a problem comes up, write to us first. We both try in good faith to solve it within 30 days.

If that does not work, either of us may bring the claim in a small claims court that has jurisdiction. We can also agree to mediation, with its cost shared equally. Neither of us has to go to arbitration.

Business clients: New York law governs this agreement, without its conflict-of-law rules. A dispute that does not go to a small claims court goes to the state or federal courts located in New York County, New York, and we agree to hearings by video where the court allows them.

Individual clients: the law of the state where you live applies wherever it gives you protection that an agreement cannot take away, and otherwise New York law applies. You may bring a claim in the courts of your home state.

General

We work as an independent contractor. Nothing in this agreement makes us your employee, partner or agent.

Neither of us is responsible for a delay caused by events outside reasonable control, such as outages of hosting, internet or power, natural disasters, war, government action or serious illness. The dates affected move by the time lost.

The written scope and these terms are the whole agreement for the project. They replace earlier messages about it. A change to them counts only in writing, and an email counts.

We may update these terms. The version you accepted applies to your project. For a maintenance plan, a new version applies only from an invoice date at least as far ahead as a price notice, and you can cancel before then.

If a court finds part of these terms unenforceable, the rest still applies. Not enforcing a term at once does not waive it. Neither of us may transfer this agreement to someone else without the other's written consent.

Questions about these terms: contact@juliaprofitstudio.com.